You may be eligible for a return, exchange, or refund if:

• Your item arrived damaged or broken during transit
• Your item was lost during shipping
• The item received was significantly different from what you ordered

• Items must be unused and in original condition and packaging
• Items must be returned within 48 hours of delivery confirmation
• Proof of purchase (receipt or confirmation email) is required

Returns that do not meet these conditions will not be accepted.

• Change of mind after delivery
• Incorrect item selection by the customer
• Used or opened items (unless damaged upon arrival)

• Approved refunds processed within 3–5 business days
• Refunds issued via the original payment method
• Your bank or payment provider may take additional time to reflect the funds
• Shipping charges are non-refundable

We do not currently support product exchanges. If your item is eligible for a return, you may request a refund and place a new order for the item you want.

Email kivuhome45@gmail.com with the following:

• Your full name and order number
• A clear description of the issue
• Photos of the item and packaging (if applicable)

If you have any concerns about your order, our team is here to help. Reach out at kivuhome45@gmail.com — we're committed to making things right.