FAQ

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Frequently Asked
Questions

Everything you need to know about KivuHome, our art pieces, shipping, and more.

African Art by KivuHome

Our Products

01
What types of products does KivuHome offer? Popular
KivuHome specializes in a curated selection of exquisite handcrafted African art pieces. Our offerings include stunning ebony sculptures and unique Mangbetu figures, each reflecting the rich cultural heritage and artistry of the African continent. Every piece is one-of-a-kind and tells its own story.
02
How are the art pieces sourced?
Our art pieces are sourced directly from skilled artisans across Africa. Each item is handcrafted, ensuring it embodies the unique cultural narratives and artistic expressions of its origin — contributing to the authenticity and lasting value of every artwork we offer.
03
Are your products suitable for collectors?
Absolutely. Each piece is unique and carries its own story, making it a valuable addition to any collection. Materials like ebony wood are renowned for their durability and deep, rich colour — a favored medium for enduring African art that holds cultural and monetary value over time.

Shipping & Delivery

04
Do you offer international shipping? Popular
Yes — we ship worldwide from two locations: our primary office in Port Richey, FL (USA) and our secondary hub in Kigali, Rwanda. Shipping costs and delivery times vary by destination. Please refer to our shipping policy or contact our team for full details.
05
What is the return policy?
We aim to ensure complete customer satisfaction. For any questions about returns or exchanges, contact us at kivuhome45@gmail.com — we'll address your concerns promptly and personally.

Care & Preservation

06
How should I care for my art pieces? Tips
Keep pieces in a dry environment away from direct sunlight. Dust regularly with a soft dry cloth, and avoid harsh chemicals or solvents that may damage the natural finish. With proper care these handcrafted works will last and retain their beauty for generations.
07
What is the significance of the materials used?
Materials like ebony wood carry deep cultural significance across Africa. Prized for its striking dark colour, natural lustre, and exceptional hardness, ebony is one of the most durable woods in the world — the ideal medium for art meant to endure and be passed down through generations.

Custom Orders

08
Can I request a custom piece?
Custom commissions are not available at this time. However, each piece in our collection is entirely unique — no two are the same. We encourage you to explore our current selection and find the piece that speaks to you. Our team is always happy to help.

Still have a question?

Our team is available Monday – Sunday, 9 AM – 6 PM (ET & EAT).