Shipping Policy

Thank you for choosing KIVUHOME — where timeless African art finds its way to your home. Our shipping policy ensures smooth, secure, and timely delivery across the globe.

1. Order Processing

Once your order is placed and confirmed, we begin preparing your item for shipment:

• ⏱️ Processing time: 1–2 business days
• 💼 All items are carefully inspected, securely packaged, and dispatched with care

2. Shipping Times

Delivery times vary based on location and customs processing:

• Worldwide Delivery: Estimated arrival time is 10–14 business days after shipment
• Tracking information will be provided once your item ships

3. Shipping Partners

We use trusted logistics and courier partners via our Etsy channel to ensure secure delivery. Tracking numbers will be sent to your email as soon as the parcel is on its way.

4. Customs & Duties

Depending on your country, your order may be subject to import taxes or customs fees. These charges are the responsibility of the buyer and are not included in our item prices or shipping fees.

5. Address Accuracy

Please double-check your shipping address at checkout. We cannot be held responsible for delays or lost parcels due to incorrect or incomplete addresses.

6. Delivery Issues

If you haven’t received your order after 14 business days, please contact us at info.kivuhome@gmail.com with your order number and shipping confirmation. We will investigate and assist you immediately.

Last updated: July 2025