Privacy & Sharing Policy

KIVUHOME ("we", "us", or "our") is committed to safeguarding your personal information and ensuring transparency about how your data is collected, used, and shared.

1. Information We Collect

We may collect the following data when you interact with our site or place an order:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Browser type and usage behavior (via cookies)

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer service and order updates
• Send promotional emails or updates if you opt in
• Understand website usage and improve performance

3. Cookies & Tracking

We use cookies to improve your browsing experience and personalize content. You can disable cookies via your browser settings. Disabling may limit certain features on our site.

4. Sharing & Third Parties

We only share your data with third-party providers (such as shipping carriers or payment processors) as needed to complete your transaction. These partners are obligated to keep your data secure and not misuse it.

5. Data Security

We implement appropriate physical, digital, and managerial safeguards to secure your personal information from unauthorized access or disclosure.

6. International Users

If you’re located outside Rwanda, please note that your data may be processed and stored in Rwanda, where privacy laws may differ from your jurisdiction.

7. Children’s Privacy

KIVUHOME does not knowingly collect data from users under 18. If we learn that personal data has been submitted by a minor, we will delete it promptly.

8. Google Analytics & Tracking

We may use tools like Google Analytics to better understand how users engage with our site. You may opt out by installing the browser add-on: Google Analytics Opt-out.

9. External Links

Our website may link to external pages. We are not responsible for the content or privacy policies of other websites. Always review their terms independently.

10. Updates to This Policy

We may revise this policy periodically. Changes will be updated on this page, and your continued use of the site confirms acceptance.

Last updated: July 2025